

More information about this will be posted in a follow-up report once it's finalized. But for now, they're only discussing the possibilities of what their course of action will be. This may include a service call to ( local) experts who specialize in hard drive restoration services. They want to do everything in their power to help those who lost data on their hard drives.

They understand that their offer can never amount to the value of lost data, but do wish to provide individualized support along with distributing some form of compensation. The information submitted is compared with several data to confirm whether or not you qualify. Players who encountered this problem will have the opportunity to fill out a form that will be released in a few days. It's likely you may have been hit with this bug if you updated the game around that time.

#GAMEGUARD ERROR 360 UPDATE#
They would also like to get in contact with the players individually who lost data on their hard drives.Īround 20,514 people applied the update on September 4th at 11:00 ~ 14:42 JST.To compensate for those affected by this issue, Sega would like to distribute either a voucher worth 5000 Yen, or 10,000 AC of in-game currency.Sega is deeply sorry for the trouble this has caused and after continued discussion have decided to give players the following response: The development team promptly responded to the problem and can confirm as of yesterday, the PSO2 updater is working correctly and is no longer erroneously deleting files outside of PSO2. Step.3 Delete information related to game and GameGuard and save.On September 4th, 2013, a PSO2 update was released to the public which had the unfortunate side effect of deleting files from the victim's hard drive.Step.2 Use Notepad as a default program.
#GAMEGUARD ERROR 360 WINDOWS 7#

The firewall may limit the connection to the game server and GameGuard update server. Unable to connect to GameGuard update server due to external firewall Firewall is mostly used in companies or public institutions. Please start the game after allowing GameGuard from the security program option or turning off the function.Ģ. Limited connection due to security programs (firewall) GameGuard update may be impossible when the connection is limited by security program(firewall).
